Refund policy

Last updated: October 17, 2026

Each Sabinal Outdoors product is made to order. Please review the product description, color selection, and size chart carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please notify us within 30 days of delivery.

Use our Contact Us form at and include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

After verifying the issue, we will provide an appropriate replacement or refund at no additional cost. Please do not return an item unless we provide return instructions.

WRONG SIZE, COLOR, OR CHANGE OF MIND

Because our products are made specifically for each order, we do not accept returns or exchanges when a customer selects the wrong size or color, changes their mind, or no longer wants the item, except where required by applicable law.

LOST PACKAGES

If tracking does not show delivery and your order has not arrived by the estimated delivery date, contact us within 30 days after that estimated date. We will investigate the shipment with the carrier. If the package is confirmed lost, we will arrange a replacement or refund as appropriate.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the carrier before contacting us.

We will help investigate the delivery. Packages confirmed as delivered may not qualify for a complimentary replacement or refund.

INCORRECT ADDRESSES AND UNCLAIMED PACKAGES

Customers are responsible for submitting a complete and accurate shipping address. If an order is returned because the address was incorrect or incomplete, or because the package was unclaimed, the customer may be responsible for reshipping costs. Additional product costs may apply if a replacement must be manufactured.

CANCELLATIONS AND ORDER CHANGES

Contact us immediately if you need to change or cancel an order. Once production has begun, we may be unable to modify or cancel it.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider.

Original shipping charges are refundable only when required by law or when an order was incorrectly fulfilled, damaged, defective, or misprinted.

Submit all requests through our Contact Us form:

Please include your order number and any relevant photographs. Do not mail a product to the return address printed on its shipping package unless we provide instructions.

This policy does not limit any rights provided by applicable law.